Question 1

Email new subscribers (Pop Convert Email)

Accepted Answer

Pop Convert now allows you to send automated emails directly from your dashboard! This new feature enhances your marketing capabilities by integrating email automations with your popups and smart bars.

Types of emails

Automated emails

1. Popup & Smart Bar Connected Emails

Popup & Smart Bar Connected Emails are automatically sent when a visitor submits their email address through a popup or smart bar on your website.

How do they work?

When a visitor enters their email address in a popup or smart bar, it triggers the automated email.
These emails should be linked to a specific popup or smart bar campaign. This means that the email is part of the promotion or offer that the visitor interacted with.

Steps to set up Popup & Smart Bar Connected Emails You can create a Popup & Smart Bar Connected Email in two ways: directly from the Popup/Smart Bar page or through the Emails page. Here’s how to do it using both methods:

Method 1: Through the Popup/Smart Bar Page

Navigate to the popup you’ve already created.
In the navigation menu, click on Email.
Click on Create Email.
Enter the email name or title, then click on Select a Template.
Browse the available templates and click on Use this Template once you find one you like, then select Create Email.
Click on the pencil icon to start editing the email content. You can use [this](https://pop-convert.crisp.help/en/articl

Question 2

How to create a pop-up

Accepted Answer

![How to create a popup](https://storage.crisp.chat/users/helpdesk/website/-/7/0/c/e/70cef36dbfb4ac00/popup_yju0pf.gif =926xauto)

Creating a popup in Pop Convert is quick and effective. It helps you engage visitors, capture leads, and boost conversions. Follow these simple steps to launch your first popup:

From the sidebar menu on the left, select Popups > Campaigns.
Go to the top right corner of the page and click Create Popup.
Give your popup a descriptive name to help you identify its purpose (e.g., "Newsletter Signup" or "Black Friday Offer").
Select the primary goal of your popup from the options available:

Coupon - Offer a discount code to encourage purchases.
Get Subscribers - Collect email addresses or phone numbers.
Traffic to URL - Direct users to a specific webpage.
Announcement - Share important information, like new product launches or store updates.
Free Shipping - Offer free shipping on orders.
Upsell/Cross-sell - Promote related or additional products.
Spin-to-Win Wheel - Use gamification to engage users with a spin-to-win wheel.
Social Shares - Drive traffic to your social media profiles.
Timer - Add a countdown timer to create urgency and encourage immediate action.
Image - Show a custom image to highlight a promotion, product, or announcement.
Video - Embed a video to explain, promote, or showcase your product or message.

Click Create Popup to move on to

Question 3

Use the store's font or another custom font

Accepted Answer

Shopify Theme

To change the font of your popup or smart bar to match your Shopify theme font, follow these steps:

Go to your Pop Convert popup or smart bar.
Click on Design > Custom Styles
Enable CSS and add this code:

/*Sets popup or smart bar text to match your Shopify theme font*/

#__pc_app {
--pc-font-family: inherit !important;
}

Custom Font using @import method

Pop Convert allows imported fonts from Google Fonts. To change the font of your popup or smart bar using a custom font, follow these steps:

Go to your Pop Convert popup or smart bar.
Click on Design > Custom Styles
Enable CSS and add this code:

@import url('https://fonts.googleapis.com/css2?family=Font+Name&display=swap');

Below the code, add any of these codes depending on how you want your popup or smart bar to look:

Popups

/*Sets custom font for both the header and main message*/

.pop-content-blocks {
  font-family: 'Font Name' !important;
}

/*Sets custom font for the header only*/

.pop-content-blocks h1 {
  font-family: 'Font Name' !important;
}

/*Sets custom font for the main message only*/

.pop-content-blocks p {
  font-family: 'Font Name' !important;
}

/*Sets custom font for the input text*/

.text-input {
  font-family: 'Font Name' !important;
}

```css /Sets custom font for the button text/

.form-block-submit-button { font-family: 'Font Name' !importan

Question 4

Every new session vs Every page load

Accepted Answer

When setting up a popup for your website, you'll encounter the "After Closing" setting. This setting determines when the popup should appear again to a user after they've closed it, helping you control how often your popups are shown. Understanding the difference between "Every New Session" and "Every Page Load" is key to making the right choice.

After Closing Setting

What’s the Difference?

Let’s break down how each option works:

Every New Session When you choose "Every New Session," the popup will only reappear when a visitor starts a new session, if they have closed the popup without providing contact information. A new session begins when a user closes their browser and returns to your website or if there is a long enough gap in activity that ends the previous session.
Every Page Load When "Every Page Load" is selected, the popup will reappear each time a page is refreshed or loaded if the user has closed it without providing contact information. This happens regardless of whether the visitor is still in the same session.

**NOTE: ** If the user provides their contact information and then closes the popup, it will not appear again. However, if they clear their cookies or browse in incognito mode, we won’t recognize them as the same user, and the popup may reappear.

Which Option Should You Choose?

Use "Every New Session" if you want to avoid overwhelming users by showin

Question 5

How to create a smart bar

Accepted Answer

![How to create a smart bar](https://storage.crisp.chat/users/helpdesk/website/-/7/0/c/e/70cef36dbfb4ac00/smart-bar_1814kyf.gif =833xauto)

From the sidebar menu on the left, select Smart Bars > Campaigns.
Go to the top right corner of the page and click Create Smart Bar.
Give your smart bar a descriptive name to help you identify its purpose (e.g., "Newsletter Signup" or "Black Friday Offer").
Select the primary goal of your smart bar.
Click Create to move on to the configuration settings.
Adjust the settings to customize your smart bar's appearance, behavior, and targeting options.
Once you're happy with your smart bar settings, click the Save button to save your changes, then hit Publish.

Smart Bar Customization

|| GOAL

Get Subscribers Want to grow your email list? This goal is perfect for collecting visitors' email addresses or phone numbers. With this information, you can send targeted campaigns or newsletters to keep your audience engaged and informed.
Traffic to URL Need to drive traffic to a specific page on your website? This goal allows you to create a call-to-action (CTA) that leads visitors to a URL of your choice. This could be a landing page, a product page, or any other page on your website.
Announcement Have something important to share? The Announcement goal helps you deliver critical messages to your visitor. You can use this option to create a smart bar that delivers a message to your visitors. This could be anything

Question 6

Help! I don’t see my popup on my store…

Accepted Answer

Having trouble with your popup or smart bar not showing up on your store? Here are some possible reasons and solutions to help you resolve the issue:

Popup or smart bar is not enabled

Solution: Ensure that the popup or smart bar is enabled. You can do this by going to your popup or smart bar campaigns page. If you are using the popup editor, make sure to click "Publish."

Pop Convert is not enabled in your theme

Solution:

Navigate to "Online Store" > "Themes" in your Shopify dashboard.
Select the theme you're using and click on "Customize."
Look for "App embed" on the left-hand side of the editor and search for "Pop Convert." Enable it from there.

Popup is scheduled to appear on a certain date.

Solution: Access your popup editor and navigate to Display > Display Schedule. Confirm that the specified start and end dates are accurately entered.

Popup is set to appear on a certain page.

Solution: Within your popup editor, go to Display > Display Pages. Ensure you are testing your popup on the designated page where the popup or smart bar is intended to appear.

Popup is set to display on certain locations only.

Solution: Head to your popup editor and select Display > Display Locations. Make sure you are testing your popup in the country specified for the popup or smart bar to appear.

Time Settings issue

Solution:
Double-check the timing settings to make sure they align with your preferences.

|| Testing Recommendation || Al

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