Help! I don’t see my popup on my store…
This article will provide troubleshooting tips to fix issues with popups or smart bars that are not showing up on your websiteFeaturedHow to open a popup through an existing button on your Shopify store
With Pop Convert, you can use your own button to trigger a popup campaign on your Shopify store. Follow these steps to get it set up: Step 1: Create a popup campaign in Pop Convert Before connecting the popup to your button, ensure you have created a popup campaign in your Pop Convert app: Log in to your Pop Convert account. Navigate to the Popups section. Create a new popup campaign and customize it to your liking. Save the campaign and note its Campaign ID (you'll need thisSome readersHow to export Pop Convert subscribers to a CSV file
Pop Convert automatically syncs all subscriber data to your Shopify customer list. But if you prefer to export subscriber data directly from the Pop Convert dashboard, here are two easy ways: Option 1: Export subscribers from the Pop Convert dashboard Log in to your Pop Convert account. In the left-hand menu, click Subscribers. You’ll see a list of all emails and phone numbers collected via popups and smart bars. Click the blue Export button at the top right corner to download ySome readersHow to add social media accounts to your popup
Open your popup editor and click Content in the left-hand menu. In the Content section, add the Social block. Select the platforms you want to show (e.g., Facebook, Instagram, X). Turn off any platforms you don’t want to include. For each selected platform, paste your profile URL into the provided field. Your social media icons will now appear in your popup. ![How to add social media accounts to your popup](https://storage.crisp.chat/users/helpdesk/website/-/7/0/c/e/70cef36dbfb4Few readersWhere is the email and phone information sent after submission
When someone submits their email and phone number through your popup: Pop Convert – Their contact details are saved under the Contacts section in your Pop Convert dashboard. Shopify – The same information is automatically synced to your Shopify Customers list. ![Shopify](https://storage.crisp.chat/users/helpdesk/website/70cef36dbfb4ac00/grFew readersHow to add a video to your popup
You can easily add videos to your popup to make it more engaging! Here’s how to do it, step by step. Adding a video block Go to Content in your popup editor. Click on the Video Block to add it to your popup. You can add: YouTube videos Shopify-hosted video Adding a YouTube video Paste the YouTube video link in the video block. Example: https://www.youtube.com/watch?v=e59kO1jqlto Adding a YouTube Shorts video You’ll need to slightly adjust the link format. ExampFew readersHow to customize close button
By default, Pop Convert adds a simple "X" close button to your popup. You can style it to match your brand or even replace it with a custom SVG. Option 1: Style the default button You can change the appearance of the built-in close button directly in the editor. Open your popup campaign. Go to the Design tab. Click Close Button. From here, you can: Set a button timer (choose when it appears after the popup loads). Change the button color and background. Adjust paddingFew readersHow to add custom field details to your email
Open the message and click Add variable. Select Customer Click the + button on the Metafield Click the Select metafield dropdown and choose the field you want (usually named like pop_convert.{Field Label}
How to send emails to Pop Convert subscribers using Klaviyo Create a Segment for Pop Convert subscribers: a. Go to your Klaviyo account and navigate to Audience > Lists & Segments b. Click on "Create List/Segment" and choose "Segment" c. Define the segment with the following criteria: Condition: Properties about someone Custom Properties: Shopify Tags - contains - "Pop Convert" or "Pop Convert [name of the campaign]" if you want it to be specific. ![Create a Segment for Pop Convert subSome readersHow to receive email notifications for every new Pop Convert subscriber
Check out this quick tutorial video to get started: How to set up email notifications for every new sign-up to your popup From your Shopify admin, go to Marketing > Automations. Click Create Automation. Click on "Create custom automation" to begin setting up your workflow. Follow the steps below: a. In the search box, type "Customer Created" and choose it from the options. b. Click the blue plus (+) icon and choose "ConditFew readersHow to switch Pop Convert app to another language
To update the language of your Pop Convert app: Click the language dropdown in the top-right corner of the screen. Select your preferred language from the list. Available languages: English (en) Spanish (es) French (fr) Italian (it) Japanese (ja) Dutch (nl) Portuguese (pt-PT) Brazilian PortugSome readersHow to display popups on specific localizations in multilingual websites
This article will guide you on how to display pop-ups in different languages on your website.PopularRecommended image size dimensions
This article will provide you with the recommended image sizes for the popup and smart bar backgrounds to help you achieve your desired goal.PopularWhat are the image formats supported for popups and smart bars?
This article will cover the image formats supported for popups and smart bars, and provide tips for adding images that effectively grab your audience's attention.Few readers